TUGAS BAHASA INGGRIS BISNIS (PART1)

NAME :KUSUMA HALIM

CLASS : 4KB05

EMAIL :kusumahalim666@gmail.com

1. Find the definition of business letter !

business letter is usually a letter from one company to another, or between such organizations and their customers, clients and other external parties. The overall style of letter depends on the relationship between the parties concerned. Business letters can have many types of contents, for example to request direct information or action from another party, to order supplies from a supplier, to point out a mistake by the letter’s recipient, to reply directly to a request, to apologize for a wrong, or to convey goodwill. A business letter is sometimes useful because it produces a permanent written record, and may be taken more seriously by the recipient than other forms of communication

2. Mention the types, the pants, styles of business letter !

1.1 Types
The most important element you need to ensure in any business letter is accuracy. One of the aspects of writing a business letter that requires the most accuracy is knowing which type of business letter you are writing. A number of options are available for those looking to trade in business correspondence, and you will significantly increase your odds for getting a reply if you know the form you need to send.
1.Letter of Complaint
A letter of complaint will almost certainly result in an official response if you approach it from a businesslike perspective. Make the complaint brief, to the point and polite. Politeness pays off regardless of the extent of anger you are actually feeling while composing this type of business letter.

2.Resume Cover Letter
A cover letter that accompanies a resume should revel in its brevity. You should take as little time and as few words as possible to accomplish one task: persuading the reader to anticipate reading your resume. Mention the title of the job for which you are applying, as well or one or two of your strongest selling points.

3. Letter of Recommendation
A recommendation letter allows you to use a few well-chosen words to the effect of letting someone else know how highly you value a third party. Resist the temptation to go overboard; approach your recommendation in a straightforward manner that still allows you to get the point across.

4. Letter of Resignation
An official letter of resignation is a business letter that should be fair and tactful. Be wary of burning any bridges that you may need to cross again in the future. Offer a valid reason for your resignation and avoid self-praise.

5. Job Applicant Not Hired
In some cases you may be required to write a business letter that informs a job applicant that he was not chosen for an open position. Offer an opening note of thanks for his time, compliment him on his experience or education and explain that he was just not what the company is looking for at the present time.

6.Declining Dinner Invitation
Declining a dinner invitation is a topic for a business letter that, if not done tactfully, may result in a social disadvantage. Extend your appreciation for the invitation and mention that you already have an engagement for that date. Do not go into detail about what the engagement is.

7.Reception of Gift 
It is very polite to return a formal business response letting someone know that you have received her gift. Extend a personalized thanks to let her know that you are exactly aware of the contents of the gift. If possible, it is a good idea to include a sentiment suggesting that you have put the gift to use.

8.Notification of Error
When sending a business letter that lets the receiving party know that an error has been corrected, it is good business sense to include a copy of the error in question if there is paperwork evidence of it. Make the offer of additional copies of material involved in the error if necessary.

9. Thanks for Job Recommendation
A letter of thanks for a party that helped you get a job should be professional and courteous. Above all else, avoid the temptation to go overboard in offering your thanks. Be aware that your skills also helped you land the job and it was likely not handed to you as a result of the third party.

10.Information Request
A business letter that requests information should make the request specific and perfectly understandable. It is also a good idea to state the reason for the information request. Extend advance appreciation for the expected cooperation of the recipient.

1.2 Parts 1.LetterheadCompanies usually use printed paper where heading or letterhead is specially designed at the top of the sheet. It bears all the necessary information about the organisation’s identity.

2.The date of the letter
Date of writing. The month should be fully spelled out and the year written with all four digits October 12, 2005 (12 October 2005 – UK style). The date is aligned with the return address. The number of the date is pronounced as an ordinal figure, though the endings st, nd, rd, th, are often omitted in writing. The article before the number of the day is pronounced but not written. In the body of the letter, however, the article is written when the name of the month is not mentioned with the day.

3.The Inside Address
In a business or formal letter you should give the address of the recipient after your own address. Include the recipient’s name, company, address and postal code. Add job title if appropriate. Separate the recipient’s name and title with a comma. Double check that you have the correct spelling of the recipient ‘s name. The Inside Address is always on the left margin. If an 8 1/2″ x 11″ paper is folded in thirds to fit in a standard 9″ business envelope, the inside address can appear through the window in the envelope.

4.The Greeting / Salutation
Also called the salutation. The type of salutation depends on your relationship with the recipient. It normally begins with the word “Dear” and always includes the person’s last name. Use every resource possible to address your letter to an actual person. If you do not know the name or the sex of of your reciever address it to Dear Madam/Sir (or Dear Sales Manager or Dear Human Resources Director). As a general rule the greeting in a business letter ends in a colon (US style). It is also acceptable to use a comma (UK style).

5.The Subject Line (optional)
Its inclusion can help the recipient in dealing successfully with the aims of your letter. Normally the subject sentence is preceded with the word Subject: orRe: Subject line may be emphasized by underlining, using bold font, or all captial letters. It is usually placed one line below the greeting but alternatively can be located directly after the “inside address,” before the “greeting.”

6.The Body Paragraphs
The body is where you explain why you’re writing. It’s the main part of the business letter. Make sure the receiver knows who you are and why you are writing but try to avoid starting with “I”. Use a new paragraph when you wish to introduce a new idea or element into your letter. Depending on the letter style you choose, paragraphs may be indented. Regardless of format, skip a line between paragraphs.

7.The Complimentary Close
This short, polite closing ends always with a comma. It is either at the left margin or its left edge is in the center, depending on the Business Letter Style that you use. It begins at the same column the heading does. The traditional rule of etiquette in Britain is that a formal letter starting “Dear Sir or Madam” must end “Yours faithfully”, while a letter starting “Dear ” must end “Yours sincerely”. (Note: the second word of the closing is NOT capitalized).

8.Signature and Writer’s identification
The signature is the last part of the letter. You should sign your first and last names. The signature line may include a second line for a title, if appropriate. The signature should start directly above the first letter of the signature line in the space between the close and the signature line. Use blue or black ink.

9.Initials, Enclosures, Copies
Initials are to be included if someone other than the writer types the letter. If you include other material in the letter, put ‘Enclosure’, ‘Enc.’, or ‘ Encs. ‘, as appropriate, two lines below the last entry. cc means a copy or copies are sent to someone else.
1.3 Styles of Business Letter
a. Full block style
The full block style has all the letter elements flush with the left margin; it is asymmetrical because there are wide white spaces on the right.
b. Block styleIn a Block format letter :     (1) all text is aligned to the left margin,     (2) paragraphs are not indented.     (3) paragraphs are separated by double or triple spacing. 
c. Semi block style In a Semi-Block format letter :     (1) all text is aligned to the left margin,     (2) paragraphs are indented. 
d. Indented style Indented style is somewhat more complicated than other popular styles of business writing. In indented style, new paragraphs in a piece of writing are indented—that is, they begin about 1.5 centimeters to the right of the left margin. Other parts of a business letter are moved farther to the right half of the page. Indented style is one of the older formats for business writing currently in use, though other formats are becoming more popular. Indented style is a format that many of today’s business people were trained to use. e. Simplified style It differs from the simplified style in the sense that the salutation and the complimentary close are absent in the latter.  f. Hanging indentation styleA hanging indented letter style is when a paragraph is indented so that the first line hangs over the rest. Normally you would see a first line indent. This is when the first line is moved to the right and the rest of the paragraph starts at the margin. The most common place hanging indents are used is on a bibliography reference page. When typing you can change the indentation by either formatting the paragraph or changing the page margins.

3. Give one example of Business letter !

BEKASI COMPUTER

BEKASI CYBER PARK, BEKASI

Bekasi Computers                                                                  Bekasi, Mei 20^th 2014

5th Floor, Bekasi Cyber Park

Blok A20, Jakarta

 ORDER LETTER

Dear Mr. Novrianto Ramadhan,

I am interested in the items contained in the Computer Magazine December 10 issue of the Computer Magazine 2013. I want to order :

1. 3 internal hard drive with capacity of 1 terabytes
2. 1 piece external hard drive with a capacity of 2 terabytes
3. 4 piece external hard drive with a capacity 500 gigabytes

Please be sent to the address at Mangga dua street number 19, Jakarta Utara. For the payment I will immediately transfer into your account is listed on your ads in the Computer Magazine.

Your Sincerely,

Brahmantio

Note :

The reason I bougth it because when I saw the ads in a Computer Magazine I really interested in the goods being sold because it has lower price than the market

referensi :

http://makalahproposal.blogspot.com/2014/05/contoh-surat-bisnis.html

http://perdanaprin.blogspot.com/2011/11/tugas-1-revisi-2-bahasa-inggris-1.html

http://mobelos.blogspot.com/2013/11/kumpulan-contoh-surat-penawaran-bisnis.html

http://www.academia.edu/6376503/Korespondensi_Surat_Bisnis

TUGAS SOFTSKILL BAHASA INGGRIS

Name : Kusuma halim

Class : 4KB05

NPM : 24111052

e-mail : Kusumahalim666@gmail.com

1. Letter  Of  Inquiry

Letter Of Inquiry is a letter of request, also known as a letter of the candidate. Which will be sent to companies. Request letter is a letter from a prospective buyer to the seller requesting information products offered. With a quote from the seller then potential buyers will know the price and a information of the items or services to be purchased. This is the purpose of the prospective buyer a write request letter to the seller. When the prospective buyer has to know the condition of an item or services following the price and term of sale and purchase, of course he does not need anymore request a quote from the seller. Letter of inquiry required in formal trade requiring formal procedures in writing. The letter of inquiry is often an early stage of the business transaction. By the letter of inquiry prospective buyers ask or inquiry about the items or service to be purchased. In response, the seller expalined the things he want to know the buyer, buyer’s reservation and eventually business transaction as the end of the buying and selling process.

In the letter of inquiry for the items usually offer prospective buyers ask :

1.    Name and type of items.
2. Specification of items, namely : type, size, quality, capacity, etc.
3. The price per unit.
4. Piece.
5. How to pay
6. How to surrender, and
7. Easy that may be obtained by the buyer, such as guarantees and other.

In addition to things mentioned above prospective buyers asking price lists and catalogs (if the items varies), and a technical description of the items in the form of leaflet or brochures. For items that are possible, prospective buyers can also request sent examples of the real stuff.

Through a letter of inquiry and supply service, prospecitve buyers can inquiry :

1. The form of services that can be presented by the seller.
2. Equipment that can be used by the seller as a support (If any)
3. Price
4. Piece and
5. How to pay.

Letter Of Inquiry adalah sebuah jenis surat permintaan atau permohonan informasi tentang suatu produk, jasa, lowongan pekerjaan atau informasi bisnis lainnya.

Pada umumnya fungsi umum dari surat ini adalah untuk merespon  suatu periklanan dari sumber-sumber informasi seperti surat kabar, majalah atau media elektronik tentang suatu produk/jasa saat kita tertarik dengan informasih yang diperoleh tersebut.

Biasanya suart ini merupakan sebuah langkah awal dalam membangun sebuah bisnis atau kerjasama dari dua pihak, yakni penyedia produk/jasa dan pembeli produk/jasa tersebut.

Dalam surat ini, ada beberapa hal yang di bahas oleh si penyedia jasa/produk yang merupakan pertanyaan dari pembeli  agar dapat membantu pembeli itu sendiri untuk mengetahui informasi tentang produk/jasa tersebut.  Hal-hal itu mencakup :

1. Nama dan jenis produk
   b. Spesifikasi produk, yaitu; tipe, ukuran, kualitas, kapasitas dan lain-lain;
   c. Harga satuannya.
   d. Potongan harga;
   e. Cara pembayarannya dari pembeli ke penjual;
   f.  Cara penyerahan produk dari penjual ke pembeli, dan
   g. Kemudahan yang mungkin diperoleh pembeli, seperti garansi dan lain-lain.

Selain hal tersebut di atas calon pembeli meminta daftar harga dan katalog (jika barang bervariasi), dan penjelasan teknis item dalam bentuk leaflet atau brosur. Untuk item yang mungkin, calon pembeli juga dapat meminta contoh dikirim dari hal yang nyata.
Melalui surat penyelidikan dan layanan pasokan, pembeli dapat prospecitve pertanyaan:
1. Bentuk layanan yang dapat disajikan oleh penjual.
2. Peralatan yang dapat digunakan oleh penjual sebagai dukungan (Jika ada)
3. Harga
4. Bagian dan
5. Bagaimana untuk membayar.

Contoh Letter Of Inquiry :

MELATI   BUSANA & CO

NO 78. JL.Kalibata Raya

Bekasi 1420, West Java

INDONESIA

15 february 2013

Distro cloud Corporation
Pasundan  Raya Street, No. 15
Jakarta 1240
Dear Sirs,

We are a boutique located in Bekasi , and we were interested in your
distro cloud shirt medium size product.
Therefore, we will appreciate it if you can send us a very detailed explanation of the product complete with your catalogues, price list, term, sample of design, and payment.
We would also to know if you are offering any trade discounts.
If you can quote us your favorable prices, we would like to place our order
as soon as possible.
We are looking foward to hearing from you.soon.

Yours faithfully,
MELATI BUSANA &CO

Sandra Puspita

Purchase Manager

Surat Balasan Letter Of Inquiry

Distro cloud Corporation

Pasundan  Raya Street, No. 15

Jakarta 1240

16 january 2013

MELATI BUSANA &CO

NO 78. JL.Kalibata Raya

Bekasi 1420, West Java

INDONESIA

Dear Mrs Sandra ,
We thanks you for your inquiry about our Distro cloud shirts product.
We are enclosing our catalogue together with prices and terms, for your review and are confident that this catalogue will provide many of
the answers you have inquired.
We are also pleased to inform you that we will allow you a 10% discount on order of 60 pieces.
We hope you will find our prices and terms satisfactory and expecting your order as soon as possible.
If there is additional information you would like to know regarding our products, please do not hesitate to contact us. We will be most happy to be of assistance.
Yours faithfully,
For Distro cloud Corporation

Ismail Marzuki
Sales Manager
Sumber :

http://aangdhonz.blogspot.com/2013/01/bahasa-inggris-bisnis-1-inquiry-letter.html

http://uniqueworld.blogdetik.com/2011/10/15

2. ORDER LETTER

Definition : Order letters are sent by consumers or businesses to a manufacturer, retailer or wholesaler to order goods or services. These letters must contain specific information such as model number, name of the product, the quantity desired and expected price. Payment is sometimes included with the letter.

Example order letter :

1. LANGIT BIRU

Jln. Mawar Merah NO. 07 Jakarta Utara 14140

Jakarta, 10 November 2011

Your ref : KM / DC / 55

Our ref : RM / L / 3A

Mr. Kiwil Mananta

Manager

1. Olahraga Maju Bersama

Jln. Raya Merdeka No. 21

Bekasi 72852

Dear Mr Kusuma Halim

With this, we would like to place an order your product as follows.

1.10 pairs of shoes NIKE mercurial size of futsal 38-45

2. 10 pairs of shoes ADIDAS predator soccer size from 38-45
3. 2 dozen NIKE FC Barcelona Club t-shirt size M and XL

These items should be sent before December 1, 2011 Packing hope stand water with their insurance. Letters of credit are made to our Bank BRI has been sent through the services of the delivery goods JNE.

Yours faithfully,
Ridwan Malik

Contoh reply order letter :

PT.Olahraga Maju Bersama

Jln. Raya Merdeka NO.21 Bekasi 72852

Jakarta, 12 November 2011

Your ref : RM / DC / 55

Our ref : KM / L / 3A

Mr. Ridwan Malik

Manager

1. Langit biru

Jln. Mawar Merah No.07

Jakarta Utara 14140

Dear Mr Ridwan Malik,

We have received your order dated 10 November 2011 as contained in the purchase order form.

We confirm receipt of Your booking and wish to obey the conditions and requirements as specified by our company, such as the following.

1. Down Payment made before the date of delivery order as much as 45% of the total price of the reservation goods.
2. due date payment of the reminder of the payment is made 10 days after the date of delivery of the goods carried.
3. when there is a complaint over the received goods, carried out by mail the complaint addressed directly to us.

   With all the conditions listed here, we will assume You agree if You did not demur orally or in writing within ten days from receipt of this notice.

   disarray over , we are saying thanks.

Yours faithfully,

Kusuma Halim

3. COMPLAINT LETTER

Definition : The words and tone you choose to use in a letter complaining to a business may be the deciding factor on whether your complaint is satisfied. Be direct but tactful and always use a professional tone if you want the company to listen to you.

Example :

From:

Rizki Amali

689, Park View Apartments

New Jersey

To:

Mr. Thomas

Customer Service Manager

ABC Company

New Jersey

15rd November, 2011.

Ref: Defective product

Dear Mr. Thomas,

I had bought the XYZ Baking Product, receipt number 123445 from your Company on 20th June.  I regret to inform you that the product is defective and my numerous verbal complaints to your personnel have yielded no results.

I request you to either replace the product with a functioning new product or refund my money within one week.

I have never been let down by any of your products in the past and I look forward to your immediate action on this occasion.

I am enclosing a copy of the Receipt to help you initiate immediate action.

Thanking You,

Sincerely,

Rizki Amali

4. APPLICATION LETTER

Definition : This is Letter for you will work in a office.

Example :

Mr. George Gilhooley
XYZ Company
87 Delaware Road
Hatfield, CA 08065
(909) 555-5555
george.gillhooley@email.com

Date

Dear Mr. Gilhooley,

I am writing to apply for the programmer position advertised in the Times Union. As requested, I am enclosing a completed job application, my certification, my resume and three references.

The opportunity presented in this listing is very interesting, and I believe that my strong technical experience and education will make me a very competitive candidate for this position. The key strengths that I possess for success in this position include:

• I have successfully designed, developed, and supported live use applications
• I strive for continued excellence
• I provide exceptional contributions to customer service for all customers

With a BS degree in Computer Programming, I have a full understanding of the full life cycle of a software development project. I also have experience in learning and excelling at new technologies as needed.

Please see my resume for additional information on my experience.

I can be reached anytime via email at george.gillhooley@email.com or my cell phone, 909-555-5555.

Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity.

Sincerely,

Kusuma Halim

5. MEMO

Most business memos are written for one of three purposes:

1. Persuading readers to do something
2. Communicating a directive
3. Providing technical information

Here are examples of each type.

1. Persuasive Memo Example

Kusuma halim Bekasi 17112, Gunadarma Unv. Computer System

Memo To: Eriska Rein CC: Memos From: Kusuma Halim Date: 11 Nov 14′

Re: Need for New Memo Format

I’ve noticed we don’t seem to be able to communicate important changes, requirements and progress reports throughout the company as effectively as we should. I propose developing one consistent memo format, recognizable by all staff as the official means of communicating company directives. Ads by Google Free Email Template Free Build & Send Email Newsletters – 100% Free Email Marketing Service! mailkitchen.com/Free_Software Referred Academic Journal Fast Review, Publishing & Printing International Journal(US Published) www.iiste.org Free Samples Find & Print the Best Coupons Today Save Money. 100s of Brands. Get App www.couponalert.com While I know this seems like a simple solution, I believe it will cut down on needless e-mail, improve universal communication and allow the staff to save necessary information for later referral. Please talk among yourselves to determine the proper points of memo writing and return the input to me by 12 p.m. on September 30. I will then send out a notice to the entire staff regarding the new memo format. Thank you for your prompt attention to this matter.

2. Directive Memo Example

Your Name Your Address Your Town, Your State Zip Code/Postal Code

Memo

To: All Staff (or names of specific recipients) From: Name of sender Date: Month, day, year

Re: New Memo Format Effective June 1 In order to make interoffice communication easier, please adhere to the following guidelines for writing effective memos: Clearly state the purpose of the memo in the subject line and in the first paragraph. Keep language professional, simple and polite. Use short sentences. Use bullets if a lot of information is conveyed. Proofread before sending. Address the memo to the person(s) who will take action on the subject and CC those who need to know about the action. Attach additional information; don’t place it in the body of the memo if possible. Please put this format into practice immediately. We appreciate your assistance in developing clear communications. If you have any questions, please don’t hesitate to call me. Thank you.

3. Technical Memo Example

Your Name Your Address Your Town, Your State Zip Code/Postal Code

Memo

To: Name(s) of recipients From: Name of sender Date: Month, day, year

Re: Update on the T-12 Phase Three testing As we enter Phase Four of the T-12 testing, I wanted to provide a progress overview of the Phase Three testing. The body of the memo might include two-four paragraphs outlining the purpose of the memo. If this is a longer memo, each paragraph will have a subhead to help guide the reader through the document. Finally, the writer includes a summary paragraph, which features bullets highlighting the main points of each previous paragraph, and concludes the memo with a stated action required by the reader or writer Sumber : http://business.lovetoknow.com/wiki/Memo_Examples